Privacy Policy

We collect information you provide directly when you contact us, request a consultation, or engage our services — and limited technical information when you visit our website.

• Contact details such as your name, company, email address, and phone number.
• The content of enquiries and correspondence you send to us.
• Commercial information you share so we can advise you, such as products, volumes, and sourcing regions.
• Standard website data such as IP address, browser type, and pages visited.

We use personal information to respond to your enquiries, deliver and improve our procurement and supply chain services, and meet our legal and contractual obligations.

• Responding to your messages and providing requested information.
• Delivering, coordinating, and improving the services you engage us for.
• Managing our relationship with you and our suppliers on your behalf.
• Complying with applicable laws and record-keeping requirements.

We do not sell your personal information. We share it only where necessary to deliver our services or where required by law — for example, with suppliers, freight and logistics partners, or professional advisers acting on your instructions.

Any third parties we work with are expected to protect your information and use it only for the purposes we specify.

We operate from Hong Kong and work with partners internationally, so information may be processed outside your own jurisdiction. Where information is transferred across borders, we take reasonable steps to ensure it remains protected to a standard consistent with this policy.

We keep personal information only for as long as needed to fulfil the purposes above or to meet legal requirements, after which it is securely deleted or anonymised.

We apply reasonable organisational and technical measures to protect information against loss, misuse, and unauthorised access. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Subject to applicable law, you may request access to the personal information we hold about you, ask us to correct or delete it, or object to certain uses. To exercise these rights, contact us using the details below.

We may update this policy from time to time to reflect changes in our practices or legal requirements. The revised version will be posted here with an updated date.

Contact us at info@novionhk.com or write to our office in Sheung Wan, Central, Hong Kong.